Solo Collective Studio Policies
At Solo Collective, we want every visit to feel intentional, welcoming, and easy. Our policies help us create a safe, clean, and enjoyable experience for everyone.
Booking & Reservations
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All sessions must be reserved in advance through the Solo Collective app.
Your reservation is for the specific date, time, and service selected at booking. Reformer availability is limited, so please only reserve a session you are able to attend.
Please make sure you select the correct session type when booking..
Cancellation & Rescheduling
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Cancellations and rescheduling are allowed up to 12 hours before your scheduled session.
Cancellations made within the cancellation window may result in the loss of the session credit or applicable late-cancellation fee.
No-shows may result in the loss of the session credit and/or applicable fee.
Repeated late cancellations or no-shows may result in booking privileges being restricted.
Late Arrivals
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Please arrive on time for your scheduled session.
For your first visit, we recommend arriving 10–15 minutes early to allow time for check-in and orientation.
For safety reasons, late arrivals will not be permitted for INSTRUCTOR-LED classes.
Self-guided sessions must also end at the scheduled time so the next guest can begin their reservation on time.
Self-Guided Reformer Sessions
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Self-guided sessions are designed for independent use of the reformer while following an on-screen workout.
Guests are responsible for selecting a workout appropriate for their experience level and physical abilities.
If you are new to reformer Pilates, we strongly recommend completing an introductory or beginner-level session before progressing to more advanced workouts.
Please do not attempt movements or exercises that feel unsafe or beyond your current ability.
Studio Access
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Your access to Solo Collective is based on your active membership, package, reservation, or other applicable access privileges.
Guests may only enter during their authorized access period.
Do not allow another person to enter using your access credentials or membership.
Sharing access credentials may result in suspension or termination of membership.
Studio Etiquette
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Solo Collective is a shared space. Please help us keep it calm, clean, and welcoming.
Clean your reformer and equipment after every session.
Return all equipment to its designated location.
Keep personal belongings in designated storage areas.
Use headphones when appropriate during self-guided sessions.
Keep conversations at a respectful volume.
Respect other guests’ space and privacy.
Follow all posted studio instructions.
Leave the studio as you found it—or a little better.
Equipment
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Please treat all Solo Collective equipment with care.
Guests may not move, modify, or use equipment in a manner outside of its intended purpose.
If you notice damaged or malfunctioning equipment, please stop using it and notify Solo Collective immediately.
Guests may be responsible for damage caused by intentional misuse or negligent use of studio equipment.
Personal Belongings
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Please use designated storage areas for personal belongings.
Solo Collective is not responsible for lost, stolen, or damaged personal items.
We recommend leaving valuables at home whenever possible.
Health & Safety
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You are responsible for knowing your own physical limitations and exercising within your abilities.
Please notify your instructor or Solo Collective staff of any injuries, limitations, or concerns that may affect your participation.
If you experience pain, dizziness, shortness of breath, or otherwise feel unwell during a session, stop exercising immediately and seek assistance.
Please consult your healthcare provider before beginning a new exercise program if you have any medical concerns.
Guests & Children
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Guests may only participate when they have a valid reservation and completed all required waivers.
Children and minors must follow Solo Collective’s age requirements and supervision policies.
Please do not bring children into active workout areas unless specifically permitted by Solo Collective.
Membership & Session Credits
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Memberships and session packages are subject to the terms presented at the time of purchase.
Membership credits are valid according to the applicable membership period and do not roll over unless specifically stated otherwise.
Memberships may not be shared or transferred.
Founding memberships and promotional offers may have additional terms and conditions.
Payment & Refunds
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All purchases are subject to the pricing and terms displayed at the time of purchase.
Memberships, packages, and individual sessions are generally non-refundable unless otherwise required by law or specifically stated in the applicable terms.
Please review your purchase carefully before completing payment.
Studio Conduct
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Solo Collective is committed to maintaining a respectful and inclusive environment.
Harassment, discrimination, aggressive behavior, intentional damage, theft, or inappropriate conduct will not be tolerated.
Solo Collective reserves the right to refuse service or suspend or terminate access when necessary to protect our guests, team, property, or community.
Waiver & Assumption of Risk
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All guests must complete the required waiver before participating in Pilates or other physical activities at Solo Collective.
Participation in physical activity involves inherent risks. By participating, you acknowledge these risks and agree to follow all studio safety guidelines and instructions.
Policy Updates
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Solo Collective may update its policies from time to time. Updated policies will be made available through the website, app, or other appropriate communication channels.
By booking a session or maintaining an active membership, you agree to follow the current Solo Collective Studio Policies.